Delivery Options

Before we dispatch

Online orders requiring a prescription are subject to prescriber approval, with the prescribing fee included in the treatment price. Requests are usually reviewed the same working day, although further information or a consultation may be needed. A prescription is not guaranteed.

We prioritise express and special delivery orders while maintaining the same thorough clinical and pharmacy checks.

Delivery times run from dispatch, after any required approval and checks, not from when you place your order.

Free delivery

• Online orders of £50 or more: free delivery, including refrigerated items.
• Have your own prescription? Free delivery when you submit a valid prescription from your own prescriber for dispensing by My Private Pharmacist, with no minimum spend.

We select the appropriate delivery service for your medicines. Refrigerated, high-value or higher-risk medicines are sent using Special Delivery or a suitable specialist courier.

Standard tracked from £2.99

Usually arrives within 2–4 working days after dispatch, excluding weekends and bank holidays.

Express tracked from £3.50

Royal Mail Tracked 24 aims to deliver on the next working day after dispatch. Delivery is not guaranteed.

Royal Mail Special Delivery from £8.99

Guaranteed by 1pm on the next working day after dispatch, subject to Royal Mail’s service terms and postcode restrictions. Includes a signature on delivery.

Saturday delivery is only guaranteed where specifically confirmed. If a specialist courier is used instead, we’ll confirm the delivery timeframe.

Same-day dispatch

We aim to dispatch orders the same day if we receive them and complete all required prescriber approvals and pharmacy checks by 2.30pm, Monday to Friday, excluding bank holidays. Items must be in stock.

Placing an order before 2.30pm does not guarantee same-day dispatch, as the necessary checks may take longer.

Wimbledon collection - free

Collect from our pharmacy by prior arrangement only. Please wait until we confirm your order is ready and bring photo ID.

Delivery updates and support

Clinical checks, stock availability or courier disruptions may affect when your order arrives. We’ll contact you if we need further information or become aware of a significant delay.

All deliveries are tracked. Check the tracking link in your dispatch confirmation email for updates, delivery attempts or collection instructions. If you can’t find the email, check your junk or spam folder.

If your parcel is overdue and tracking doesn’t explain the delay, or it is marked as delivered but hasn’t arrived, contact our team. We’ll investigate with the delivery company and help resolve the issue.

Nothing on this page affects your statutory rights. See our Terms and conditions for further details.