Who are we and how you can contact us 

My Private Pharmacist (MPP) Pharmacy is a trading name for the online pharmacy service by Haoma Pharma Limited, a company incorporated in England and Wales under company number 08769418 and registered for VAT under number 251 386311 in Great Britain.

Our registered pharmacy/head office address is Suite 421 Highland House, 165 the Broadway, Wimbledon, SW19-1NE, United Kingdom. You are welcome to visit us at this address for receiving any of our services or consulting with a pharmacist face to face during our opening hours.

You can contact us via any of the following options:

Phone: +44 (0) 2037 71 8076  

Email: [email protected]

Web: /  www.MyPrivatePharmacist.co.uk 

Mobile/WhatsApp: +44 (0)7483 447295

We aim to respond to all requests for information and advice within two business days. Business days are Monday to Saturday, excluding public holidays.

What information we collect, for how long and how we use it

We will keep your personal information for only as long as we need it to provide you with our services and/or you remain our customer. Additionally, we will need to maintain your personal information as required to meet our legal obligations, resolve disputes or enforce our agreements. The amount of time we keep your personal information for may vary. 

We will only use your personal information as set out in this privacy policy and we will store your data securely.

Haoma Pharma Limited is the controller and responsible for your personal data.  

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:

Full name of legal entity: Haoma Pharma Limited

Email address: [email protected]

Postal address: Suite 421 Highland House, 165 the Broadway, Wimbledon, SW19-1NE, UK

Telephone number: +44 (0) 2037 71 8076  

You have the right to make a complaint, about any personal data privacy issues, at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Sharing your information

 Your personal data will not be shared with any third party except the payment processing company, mail service provider and/or any pharmacy regulatory organisation responsible for monitoring our service, (namely GPhC and MHRA) or any other person necessary to carry out the service which you have purchased or requested, in which case only the relevant data will be shared with them to fulfil their duty.   

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by contacting us by email at any time or by phone during our opening hours.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase.

You may withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Data sharing internationally

Whenever we transfer your personal data out of the UK and EU, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries. 
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.  

Direct marketing

Where you as customer/patient have given us your consent, MPP on behalf of Haoma Pharma Limited may send you direct marketing materials by email, to the contact email address provided by you, in order to keep you up to date with our services.

Web security

My Private Pharmacist uses a variety of security technology, including Secure Socket Layers (SSL) to protect your information submitted through our website and has procedures in place to ensure paper and computer systems and databases are protected against unauthorised disclosure, use, loss and damage. Nevertheless, electronic transmissions are never completely private or secure and there is a risk. So any electronic communications sent may be intercepted and potentially read by others. You should, therefore, ensure that any computer, device or telephone you use to access our website and your account record with us is suitably protected from potential interception. 

Links from our website

We may, from time to time, provide links from this website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and have no liability in respect of those websites, including your use of such third party websites.

Third party rights

Nothing in these Terms and Conditions is intended to, nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.

Waiver

No delay or decision not to enforce rights under these Terms and Conditions of service will constitute a waiver of the right to do so and will not affect rights in relation to a subsequent breach. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Each of the paragraphs of these terms operates separately. 

Governing law

These Terms and Conditions are subject to the laws of England and Wales and each of us hereby submits to the exclusive jurisdiction of the English and Welsh courts.

WE RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. THE NEW VERSION WILL BE POSTED ON THIS WEBSITE AND WILL TAKE EFFECT IMMEDIATELY UPON POSTING.

IF YOU USE THIS WEBSITE AFTER THE NEW TERMS AND CONDITIONS HAVE COME INTO EFFECT, YOU WILL BE INDICATING YOUR AGREEMENT TO BE BOUND BY THE NEW TERMS AND CONDITIONS.

Entire agreement

These terms of use and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our site.