Answers to your Frequently Asked Questions

How do I know you are safe and I can trust you?

How do I check if a pharmacy is operating legally/safely?

Where is your pharmacy and how can I contact you?

How do I know your medicines are genuine?

Online pharmacy? How is it different from a pharmacy/chemist shop?

Do you supply all sorts of medicines?

Do you have a pharmacist to check all the medicines? Where do I find their details?

What services are you offering?

How can I request a service or make a purchase?

Can I speak to a pharmacist to ask for advice?

How does your online shop work for Health & Beauty products?

Do you provide NHS services?

Do I still need a prescription?

How are the medicines classified in the UK?

Can you write me a prescription?

I already have a private prescription. Can you dispense it for me?

I have a veterinary prescription. Do you supply animal prescriptions?

What if I need a specific medicine brand or type due to any dietary or religious restrictions or allergies?

Do you offer services internationally?

What if I am not satisfied and want to make a complaint?

What are the delivery options? How much? How long?

What if my delivery is sensitive or has special requirements like fridge storage?

What do you mean by delivery in discreet packaging?

Do you require a signature on delivery?

What if I am not home to receive the package?

What if my goods are damaged, missing or not right in any way?

Can I change the delivery address after my order has been processed at checkout?

Can I amend or cancel an order?

Do you accept returns or refunds? (Non-Medicinal Products)

What about returns or refunds for Medicinal Products?

What payment options are available?

How does your payment system work?

Do I pay VAT on prescriptions?

What does your payment come up as on my bank statement?

How do I know my payment details are safe with you?

Can I cancel or amend my order after I paid?

How do returns and refunds work?

Does a qualified pharmacist check the medicines?

How do I know if a medicine is right for me?

What should I do if I experience side effects?

How do I know your medicines are genuine and they work?

How does filling a ‘Safety & Suitability’ question form help me?

Can I speak to your pharmacist for peace of mind?

Is your service confidential?

I am very shy and sensitive; Will I be judged? Is your service intimidating?

What personal data do you need to check and why?

How do you protect my personal data?

How do you protect my privacy when posting the medicines?

How do you safely handle my payment details?

How can I close my account or withdraw my consent from your pharmacy?